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Frequently asked questions
I didn't receive my certificate
Certificates are issued immediately after completing your course and evaluation.
If you do not see your certificate email, please check your spam or junk folder first.
How long does it take to receive my certificate?
Your certificate is available immediately after completing your course and evaluation — there is no waiting period.
Where can I download my certificate?
Certificates are issued immediately after completing your course and evaluation. If you do not see your certificate email, please check your spam or junk folder first.
You can also download your certificate directly from your course dashboard:
I can't access my course
Make sure you're logged in with the email used at checkout.
I forgot my password
Click the button below and enter your email address.
You'll receive a password reset link within a few minutes.
Be sure to check your spam or junk folder if you don't see it.
I didn’t receive the password reset email
Check your spam or junk folder first.
Make sure you're using the same email address used during checkout.
Password reset emails usually arrive within 1–2 minutes.
I didn't receive a receipt
Receipts are sent automatically after payment. Check spam first.
Are these courses accepted for California RN renewal?
Yes. All courses are BRN-approved and meet California RN renewal requirements.
Will this course be accepted by my state board?
Acceptance of continuing education credits is determined by individual state boards of nursing. Learners are responsible for confirming applicability to their license.
Is this course evidence-based?
Yes. This activity is developed using current evidence-based guidelines and clinical best practices.
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